What is the Bubbahood Club?

Bubbahood club is a free online membership program for parents/caregivers, created for educational purposes and to support them through their parenting journey. Bubbahood club members receive monthly newsletters tailored to their child’s developmental stage including parenting articles and tips, development milestones and loads of recipe ideas. 1

What is the Alula Newborn, Baby, Toddler and Junior, PlatinumCare Complex?

Alula Newborn PlatinumCare Complex is a set of four pillars that is tailored to meet the specific nutritional needs of young infants.2a

Alula Baby PlatinumCare Complex is a set of four pillars that is tailored to meet the specific nutritional needs of older infants.3a

Alula Toddler PlatinumCare Complex is a set of four pillars that is tailored to meet the specific nutritional needs of toddlers: https://www.bubbahood.com.au/products/1-year/s-26-gold-toddler/4a

Alula Junior PlatinumCare Complex is a set of four pillars that it tailored to meet the specific nutritional needs of young children: https://www.bubbahood.com.au/s26/gold/junior/s.5

Where can I get samples of infant formula and follow-on formula?

We are unable to provide you with infant formula product samples as we are signatories to the MAIF Agreement (Marketing in Australia of Infant Formulas: Manufacturers and Importers Agreement). The MAIF Agreement does not allow the direct provision of samples of infant formula for infants under the age of 12 months, to parents and caregivers.6

Where can I get samples of Toddler and Junior milk drinks?

Samples of S-26 Gold Toddler and S-26 Gold Junior milk drinks are available to order here: https://www.bubbahood.com.au/tools/free-samples/.7

What is the difference between Stage 1, infant formula and Stage 2, follow-on formula?

Stage 1, infant formula is formulated to provide complete nutrition for babies from birth.2b Stage 2, follow-on formula is for older babies from 6 months who are being introduced to solids, these products are formulated to meet the changing nutritional needs of growing babies, as a wellbalanced diet is important.3b

What is the difference between S-26 Gold Alula Newborn and S-26 Original Alula Newborn?

S-26 Gold Alula and S-26 Original Alula Newborn formulas both provide complete nutrition for babies from birth 2c,8a.

The main difference is that S-26 Gold Alula Newborn infant formula contains additional ingredients.2d For further information, please refer to the individual product pages: https://www.bubbahood.com.au/s26/gold/newborn/
https://www.bubbahood.com.au/s26/original/newborn/

What is the difference between S-26 Gold Alula Toddler and S-26 Original Alula Toddler?

Both products are supplementary milk drinks designed to help assist when a toddlers dietary intake of energy and nutrients may be inadequate (4b,9a). S-26 Gold Alula Toddler has the addition of DHA (omega 3), AA (Omega 6) and the antioxidant lutein.4c

What is the source of Omega 3 DHA in your products?

Omega 3 DHA is derived from plant sources.

What is the source of Omega 6 AA in your products?

Omega 6 AA is derived from plant sources

Are your products Halal suitable?

Our products are halal suitable.10

Are your products Kosher certified?

No, our products are not Kosher certified.

Are your products vegetarian?

S-26 Gold Soy is the only product in our range that may be suitable for vegetarians. However for those following a lacto-vegetarian diet (where dairy products such as milk and cheese are still consumed) our range of S-26 products may still be used. All of our products do contain vitamin D which has been derived from lanolin, and would not be suitable for those following a vegan diet.11 Please contact Careline on 1800 552 229 for further assistance.

Do your infant formula products contain gluten?

As per the Food Standards Code in Australia and New Zealand, infant formula must not contain any detectable amounts of gluten. Therefore, there our infant formula products do not contain gluten. 12a

Can I feed more than the feeding guide provided on the can?

Feeding guides on pack are provided as a guide, so your baby may need more or less than the volume indicated. Consumption patterns of babies can vary significantly and therefore monitoring of their growth and development is important to ensure they are receiving adequate nutrition. Further information on recommended maximum intake consumption for your baby should be assessed and discussed with your baby’s healthcare professional. 14a

Is it necessary to transition my baby on to the Stage 2, follow on formula after 6 months if they are already settled with the Stage 1, infant formula?

Stage 2 follow-on formula is for older babies from 6 months who are being introduced to solids3b,however if you and your baby are happy with stage 1 infant formula they can continue to use this until 12months.14bPlease contact your healthcare professional for specific advice for your individual situation.

How can I transition my baby from one formula to another?

It is recommended to transition from one formula to another through gradual bottle by bottle weaning process. A sudden switch to another formula type may can lead to fussiness, feed refusal and sometimes constipation. Introducing the new formula for the first feed of the day when the baby seems particularly hungry may reduce the risk of potential fussiness in the evening. Substituting one bottle each day with the new formula over a period of 5-6 days will help your baby in completely changing over to the new formula. Another option to transition could be to offer alternate bottles of the new and old formulas to your baby. 15

Please visit https://www.bubbahood.com.au/feeding/bottle-feeding/changing_formula/ or contact contact Careline on 1800 552 229 for further assistance.

What is the ideal temperature of water to use when mixing formula?

Pre-boiled lukewarm water is ideal for mixing our products2d. S-26 Gold AR formula should be made using completely cooled (20-25° C) water to prevent it from thickening prematurely. (16a,16b)

Can I prepare formula in advance, how long can I store it for before use?

Ideally, formula should be prepared just before feeding (14c,14d). If preparing formula in advance, it must be refrigerated and used within 24 hours. 14d Any left-over feed or any feed left at room temperature should be discarded immediately.14e

Please visit https://www.bubbahood.com.au/feeding/bottle-feeding/storing-formula/ for more information.

Can I freeze infant formula?

We have not tested the safety and efficacy of our products after being frozen, therefore we cannot recommend freezing it.

What do I do if there is no scoop in my can?

We apologize for the inconvenience caused. There are scoop detectors in place at our manufacturing sites to ensure all products contain a scoop. Please contact Careline on 1800 552 229 to receive a replacement scoop.

Where are your products made?

Our products are manufactured in numerous locations around the world including New Zealand, Australia, and Mexico.(2e,4d,8b) All of our products are manufactured to high standards. Ensuring the safety and nutritional value of our formulas and supplementary milk drinks is our fundamental priority. Please check the packaging for specific manufacturing locations or call Careline on 1800 552 229 for further assistance.

Where can I purchase your products from?

You can purchase our products through all major pharmacies, retail outlets and supermarkets.

My baby is unwell after using your product?

We're sorry to hear that your baby is unwell. As we take feedback of this nature seriously, please call our Careline on 1800 552 229 so we can gather more information. Also it is recommended to speak to a health care professional who will offer the best advice for your individual situation.

Is it normal for my baby to have green poo while using your product?

Babies' poo tends to vary in colour from yellowish brown to dark green or black depending on the levels of iron present in their diet. 17a For more information, please read: https://www.bubbahood.com.au/feeding/feedingproblems/bowel-habits-constipation/

How do I know if my baby is constipated?

Constipation is when a baby passes hard, dry crumbly or pellet –shaped poos which are difficult to push out, causing them pain and discomfort. If you are concerned that your baby may be constipated, please seek with a healthcare professional.17b For more information, please read: https://www.bubbahood.com.au/feeding/feeding-problems/bowel-habits-constipation/

Is it still okay to use S-26 Gold Newborn instead of S-26 Original Newborn in case we bought the wrong one by mistake?

It is advisable to continue using the same product that your baby normally has, as there are differences in the product formulations which your baby may not be used to. Please call Careline on 1800 552 229 for more information.